SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jaimejewelery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaimejewelery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks a lot!! All is OK!
total beauty! I acquired it for my buddy's siblings thinking how happy they will be, and it entirely makes a nice souvenir. in truth it is even better than the photograph. It is just fascinating and makes a awesome bargain - the quality is rare for the price. I will most likely think about acquiring another one, and can surely recommend it to anyone.
It's the best Women’s Retro Square Blue Stone Ring I've ever bought online
very very good!
carefully packaged, looks fine
Glad I could find a online, recommend
bought by a friend's reccommendation, it's just like i expected!
Thank You Very Much. Very cool. Color as the photo.
all as described! Thanks
Really glad they have it for sale. Met all my expectations!
Absolutely satisfied with the . Thanks a lot!
Very happy with the quality of and fast shipping!!!
Probably the cheapest price for Women’s Retro Square Blue Stone Ring is available in this store.
well costs every single cent i paid. fine and cool
Very good, arrived very fast.
Met all my expectations, thanks!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
With or without any discount, Women’s Retro Square Blue Stone Ring is a top quality must-have
first class item and service!
Good quality ! There is a protection to avoid damage, the product is well packaged. Thank u!
love this item, everything as described, thx
Product same as the description, arrived before the deadline, well packed, recommend.
hope to order Women’s Retro Square Blue Stone Ring again soon, it's something
I bought Women’s Retro Square Blue Stone Ring on sale, was delighted with the quality
Excellent quality of product! Advise this store :)