SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jaimejewelery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jaimejewelery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
I absolutely recommend this store and will order again! Good day!
Never hesistated to buy Women’s Baroque Pearl Chain Necklace online for such an attractive price from a trustworthy seller
Everything came quickly, thank you, I am really happy.
Everything is ok, thanks for
looks exactly like the picture!
very quality and convenient, durable .. so basically 'm really very glad
Wow, it actually amazing. I highly recommend it!
Resonably priced item with a nice quality. Check out the webstore!
as good as always. will order again soon
so far this was my best choice
Truly amazing quality of !
For Women’s Baroque Pearl Chain Necklace, discount isnt't even necessary. The price is already more than fair for the quality provided
arrived safe and sound. looks great.
I firstly bought Women’s Baroque Pearl Chain Necklace when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
Excellent product. Thanks!
This is perhaps one of the best, if not the supreme offers of thissort I have ever had the satisfaction to use. I think it is a good purchase. It was received sooner than it was predicted and saved me a lot of hassle, since I needed it without delay. I was surreally thankful with the customer service. I praise) everything about the {{product itself, have not marked any causes tobe unhappy about. entirely recommend.
was pleasantly surprised with the order
Even if it's not the cheapest Women’s Baroque Pearl Chain Necklace online, I recommend buying anyway. The quality is astonishing!
Product is great, came very quickly. Recommend items and store!
Good quality , exactly as described, recommend this store.
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
is sooo good! thanks for awesome experience!
a nice one. will come in handy